Product Delivery Policy
Digital Products and services
The delivery of digital products such as web hosting services or domain names is done within 1-2 working days. The delivery is electronic.
The delivery of digital certificates is done within 1-2 working days if the information submitted is valid and can be processed. In cases of errors or missing information, the customer will be notified to correct these. The delivery will be done after the errors are corrected and the information is received.
Physical Products and services
The delivery of physical products varies by product.
Most deliveries of hardware systems take 10-15 days.
Some videoconferencing hardware has a lead time of 30-45 days.
Deliveries can be delayed if the manufacturer or carrier introduces unexpected delays.
Deliveries can be delayed if there are reasons out of our control such as force majeure.
In cases of unexpected delays, the customer will be informed of the new lead times as soon as this information is available.